SmartCounter Privacy Policy

1. Information We Collect

Depending on how the Apps are used, we may collect or process the following information:

Account and Authentication Information

When you connect a SmartCounter device or account, we may process:

• Counter ID
• Counter number
• Company ID
• Authentication token
• Secret key or pairing credential
• Company logo
• Account or configuration information provided by your organization

Device Information

The SmartCounter Display application may process information necessary to identify and communicate with a registered display device, such as:

• Device identifier
• Application configuration
• Connection status
• Network information required for communication with the SmartCounter server

Application and Usage Information

We may process information related to the operation of the Apps, such as:

• Connection status
• Counter/display configuration
• Queue or counter information
• Application errors and technical information

We do not intentionally collect personal information that is not necessary for providing the SmartCounter service.

2. How We Use Information

We use information to:

• Authenticate users and registered devices.
• Connect mobile devices with SmartCounter Displays.
• Display counter and queue information.
• Synchronize information between the SmartCounter service and connected displays.
• Maintain and operate the Apps.
• Diagnose technical problems and improve reliability.
• Protect the service against unauthorized access or misuse.

3. Information Storage

The Apps may store certain information locally on the device, including authentication tokens, counter information, and company configuration.

This information is used to maintain the user's session and operate the application.

Authentication information stored locally is not intended to be publicly accessible through the application's normal interface.

4. Data Sharing

We do not sell or rent personal information to third parties.

Information may be processed by our service providers when necessary to operate SmartCounter, such as hosting, infrastructure, analytics, or communication services.

We may also disclose information when required by applicable law, regulation, legal process, or to protect the rights and security of our users and services.

5. Network Communication

SmartCounter communicates with our backend services to authenticate users, retrieve counter information, synchronize display information, and provide the application's functionality.

Network communication may include authentication credentials, device configuration, counter information, and other information required to operate the service.

6. Company and Organization Data

SmartCounter may be provided to businesses or organizations.

If your organization provides you with access to SmartCounter, your organization may control the information associated with your account or counter.

In such cases, requests concerning organizational data may need to be directed to the organization that manages your SmartCounter account.

7. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as necessary to provide the SmartCounter service, maintain accounts and devices, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, it may be deleted or securely disposed of in accordance with our operational and legal requirements.

9. Children's Privacy

SmartCounter is intended for business and organizational use and is not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing the service.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Third-Party Services

SmartCounter may use third-party infrastructure or services to operate the application and backend.

Such providers may process information only as necessary to provide their services to us.

Third-party services are subject to their respective privacy policies and terms.

11. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information associated with you.
• Request correction of inaccurate information.
• Request deletion of information where applicable.
• Withdraw consent where processing is based on consent.
• Request information about how your data is processed.

If your SmartCounter account is managed by an organization, some requests may need to be handled through that organization.

12. Account and Data Deletion

If you want your SmartCounter account or associated information deleted, contact us using the contact information below.

If your account is managed by a business or organization, you may need to contact that organization to request deletion.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the "Last Updated" date at the top of this policy.

We encourage users to periodically review this Privacy Policy for changes.

14. Contact Us

If you have questions about this Privacy Policy, data processing, or your privacy rights, contact us at: